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Delivery Information

Shipping Info for all Double Vanity Cabinets and Model 4050S4

We ship our items out every Tuesday and Thursday. Your item will be shipped out in the next available shipping date unless otherwise noted on the product page. You will receive an email confirmation right after the item is picked up from our warehouse. The email will contain a PDF sales receipt and tracking information for your record. Upon item arrival to the delivery truck terminal, you will be contacted by the trucking company to arrange a delivery appointment. Please remember this is a curb side delivery unless you have chosen a different option. So please make necessary arrangement for the arrival of your item.

Your item f.o.b. from our warehouse in IL meaning you are responsible for any additional charges after the item is picked up. Examples include, but not limited to, storage fee from delay delivery appointment, redelivery charge, true freight charges for cancel order or reject delivery. So please make sure you cooperate with the freight company to facilitate a timely delivery.

Please open your package carefully upon the arrival of your item and examine whether there is any damage to the item before signing for the freight bill. Once the freight bill is signed without noting the damage, you acknowledge you receive the item in good order and therefore release financial obligation from Direct to you Furniture. If damage is discovered after the freight bill is signed, the buyer is responsible for filing claim with the trucking carrier. Damaged item need to be noted on the delivery receipt for rejection. We will not take a return on an item that is damaged after the freight bill is signed without noting damage as pre-existing condition. If you have someone else accepting the item for you, he/she is your legal representative and they are accepting/rejecting the item on your behalf so please make sure to bring everyone who might act on your behave up to speed on the freight acceptance procedures. Please note damages can occur even there is no damage to the outside of the box so inspect the item or accept at your own risk. For minor damages such as minor scratch, nicks on the surface/paint level, we reserve the rights to provide materials to the buyer for minor repairs. Rejection of delivery on this level of minor damages will result in automatic cancellation of the order and default into the return policy. Buyer is then responsible for the return freight cost plus 15% restocking fee. It is encouraged that you use a digital camera to document any damages to be forwarded to us so we can expedite our end of decision process how to best proceed.

If the delivery driver refuses to let you inspect the content, DO NOT reject the item. Reject the item based on driver not giving you opportunity for inspection WILL result you paying for the true freight charges both ways (around $500 for most states). Instead, you should do one of the two following things,

If the outside package surfaces look fine with no visible puncture holes, tears, and dents, then noted on the freight bill 'Refused inspection by driver' and sign for it. Open your box immediately before you move it and contact us immediately if there is any damage.
If the outside package has visible puncture holes, dents, tears, write down these outside damage(s) on the freight bill, write down 'Refused inspection by driver', and sign for it. Open your box immediately before you move it and contact us immediately if there is any damage on the item.
Please note that we are trying to cover all scenarios while accepting freight in a way that suits the best interests for your investment. Most of the drivers are courteous and professional. The occurrence of these incidents (driver refuse inspection) has been very rare. But please understand there are tens of thousands of drivers at thousands of delivery terminals across the States and we simply have no control over them. If your delivery experience is not satisfactory, please bring it to our attention and we will take that into our future trucking consideration. However, please be considerate to the delivery drivers as they are on a very tight schedule. So please prepare tools (box knife, scissors) so that you can open the box within a reasonable time frame.

Please note the surface characteristics of natural marbles are as subjective as it gets. Natural veining, crystal line, local crystallization sometimes can be interpreted as defects per the personal taste. We have spent a lot of efforts to make sure each piece is at least at the industrial average and all our product went through 100% inspection at the factory and distribution center before freight. Due to the nature of internet commerce, there is no opportunity to tailor to each individual's taste in marble characteristics. Please note all our furniture is handmade and there will be characters to each item that can be interpreted as imperfection. We do not consider these characters as reasons for delivery refusal. The refuse of delivery is for freight damaged/wrong item. If you refuse the item when there is no freight damage or decide to return the product for any other reasons after/at the item arrival, the return policy is then in effect.

Return must be authorized by contacting our customer service 1-866-507-2268 within 5 days of item arrival. We do not accept return on damaged item.
Return must be in its original packaging, well packed for freight. Photos are required to show the item is in its original condition and freight ready before we release a RMA number.
Buyer is responsible for arranging and pays for the return freight to our warehouse. We do not accept COD shipment.
Once we receive the item, the total payment less 15% restocking fee will be refunded within 5 days.

For all other products

Your purchase will be ship out within 2 business days by either UPS or FedEx. You are not required to open the package to inspect at the delivery. However, if there is obvious damage such as crushed/torn boxes, puncture holes, we ask that you have the driver acknowledge the damage to best protect your purchase. If damages occur to your item, please state the parts that need to be replaced, take digital pictures of the damaged parts, and send that in an email to sales@directtoyoufurniture.com for replacement. Please note we will not process the replacement unless digital pictures are attached as the proof of damage. Please include your order number, name, model, and address for shipment. We will do our best to expedite the replacement parts shipment, usually ship out in 2-3 business days. Please do note we reserve the rights to provide materials for simple onsite fix-up for paint level imperfections. If for any reason you want to return the item, the same return policy applies.

We hope your experience with us is a pleasant one and please tell others about us if you are a satisfy customer. Please call us if there is any issues and we will do the best we can to make you a satisfied customer. Thanks and enjoy your beautiful purchase,

Direct to you Furniture Staff
1-866-507-2268
www.directtoyoufurniture.com

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